Twinkling Tiger Shipping & Returns policy

Shipping

All our packaging is eco friendly, recycled and/or recyclable as well as, wherever possible, from sustainable sources. We do have to add some cost to our shipping to allow for sourcing these products which can be more expensive than readily available non-recyclable options but we do our very best to keep our prices down whilst sticking to our values. 


​Our  standard shipping cost is £3.75 whatever the size of your order. Single item or small orders will be charged at £2.75 where possible.

​We will dispatch your item as soon as we can but, at the latest, within 48 hours of payment being received. We will send you confirmation once your order is on its way so you know when to expect it.

​If you would like your items quicker, or you would like to know the cost of shipping outside the UK please contact us at TwinklingTiger@Outlook.com or through Facebook @TwinklingTiger.


If you are within 5 miles of Eye (Suffolk), including Diss and Debenham areas, we also offer free delivery or you can arrange to come and collect your items from us in Rishangles (Suffolk).


Returns

We hope you will be really happy with any clothes you buy from us however, if for some reason, you are not then please do get in touch with us as soo as possible and we will do our best to help resolve any concerns you may have.  If you would like to return an item however we do offer a 14 day, no quibble, returns policy on all full price items. If you would like to return something please get in via e mail at TwinklingTiger@Outlook.com

Unfortunately we are not able to collect returnes or refund original postage costs so you will be responsible for the returning the item to us. Please include your order number if possible when making a return as this will help us process any refund as soon as possible.


Please note that any sale items are non-refundable.


 

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