Twinkling Tiger Shipping & Returns policy

Shipping

We use recycled packaging as much as possible which may not be pretty but helps keep costs down and saves old postage bags going to landfill as much as possible. If we do not have previously used bags available then we use recyclable, compostable and/or sustainable materials wherever possible.

​If you place a postal order it will be sent using either Royal Mail or a courier service and will cost £3.50 no matter how many items you order or what the weight or your parcel is. If you spend over £40 then postage is free.

We will dispatch your item as soon as we can, normally within 48 hours of payment being received. We will send you a confirmation e mail once your order is on its way so you know when to expect it.

​If you would like your items quicker, or you would like to know about shipping outside the UK please contact us at TwinklingTiger@Outlook.com or through Facebook @TwinklingTiger.

If you are within 5 miles of Eye (Suffolk), including Diss, or live around Debenham and Stowmarket we also offer free delivery for orders over £15 or you can arrange to come and collect your items from us in Rishangles (Suffolk).

Returns

We hope you will be really happy with any clothes you buy from us however, if for some reason, you are not then we offer a 14 day returns policy on all full price items. If you would like to return something please get in touch as soon as possible via e mail TwinklingTiger@Outlook.com and we will let you know how to go about it.


Unfortunately we are not able to refund original postage costs and you will be responsible for the cost of returning the item to us. Please include your order number if possible when making a return as this will help us confirm that we can accept the item and process any refund as soon as possible.


Please note that any sale items are non-refundable.