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Ready for School

FAQs

FAQ's: FAQ

What clothes do you sell?

We sell excellent quality boys and girls clothes from 0-12 years although currently we do not sell uniform, underwear (including tights and socks) shoes or accessories (including hats and bags unless they form part of an outfit). We will not accept any personalised items or fake brand clothes. We meticulously check all our clothes before they are advertised for sale and we will not accept anything that is overly worn, damaged, excessively bobbled, marked or mis-shapen. This way you always know that you will get great quality clothes when you  buy from us!

How do I sell clothes with Twinkling Tiger?

Selling with us is really simple and there are a number of options for you to choose from so you should be able to find a way that works for you. 

Value brand clothing is purchased on a price per kilo (or part of) basis and Hight St, High End or Designer clothes can either be purchased from you up front by the kilo (at prices relevant to the brand) or sold on a commission basis where you receive payment if and when your item sells. All the detail about selling with us can be found here.

How do you work out what price to sell clothes for?

The price of a preloved item will be based on a number of factors including condition, age, brand and current trends or desirability. Sometimes it really does come down to the fact it is only worth what someone is willing to pay! We will decide what we think is an appropriate price (normally between 20-40% of original value if secondhand) however if it doesn't sell we may decide to include it in a bundle or reduce the price. For new items that still have their tags on we will normally price them between 50-75% of their original purchase price.

How much does postage cost?

All our packaging is eco friendly, recycled and/or recyclable as well as, wherever possible, from sustainable sources. We do have to add some cost to our shipping to allow for sourcing these products which can be more expensive than readily available non-recyclable options but we do our very best to keep our prices down whilst sticking to our values. 

Our UK shipping costs £3.50 no matter how big your parcel.


You will receive confirmation from us once your order has been shipped so you know when to expect it.

If you would like your items quicker, or you would like to know the cost of shipping outside the UK please contact us.​

See our full Shipping Policy here.

Can I return items if I am not happy with them?

We hope you will be really happy with any clothes you buy from us however, if for some reason, you are not then please get in touch as soon as possible and we will do our best to resolve your concern. We do offer a 14 day, no quibble, returns policy although unfortunately we are not able to refund original postage costs and you will be responsible for returning the item(s) to us at your own cost.

Please note that any sale items are non-refundable.

See our full Returns policy here.

How can I contact you if I have a question?

We have a number of ways of getting in touch with us if there is anything you would like to know or any comments, feedback or suggestions you have about our site, service or products:

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